Frequently Asked Questions.
Frequently Asked Questions.
Shopping & Orders
Q: 1. What sizes are available?
A: XS to XL. Refer to Size Guide.
Q: 2. How do I place an order?
A: Add to cart, checkout, enter details, and pay.
Q: 3. Can I modify my order?
A: Yes, within 2 hours of placing it.
Q: 4. Can I cancel an order?
A: Yes, before dispatch.
Q: 5. Do you offer guest checkout?
Q: 6. How can I track my order?
Q: 7. What payment methods are accepted?
Q: 1. What sizes are available?
A: XS to XL. Refer to Size Guide.
02. Shipment
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
03. The order
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
04. Returns, exchanges and complaints
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
Returns & Refunds
- Q: 41. Return period?
A: 7 days from delivery.
- Q: 42. Any restocking fee?
A: No.
- Q: 43. What items are non-returnable?
A: Custom, cosmetics, intimate wear.
- Q: 44. What is ‘unworn condition’?
A: No stains, tags intact.
- Q: 45. Who pays return shipping?
A: Buyer, unless fault is ours.
- Q: 46. Exchange policy?
A: Return + reorder separately.
- Q: 47. Refund method?
A: Original payment method.
- Q: 48. What if refund is delayed?
A: Contact support.
- Q: 49. Are sale items returnable?
A: Yes, if eligible.
- Q: 50. Can I return gifted items?
A: Only if you have order ID.
Shopping & Orders
1. What sizes are available?
XS to XL. Refer to Size Guide.
2. How do I place an order?
Add to cart, checkout, enter details, and pay.
3. Can I modify my order?
Yes, within 2 hours of placing it.
4. Can I cancel an order?
Yes, before dispatch.
5. Do you offer guest checkout?
Yes.
6. How can I track my order?
Via email or ‘My Orders’ section.
7. What payment methods are accepted?
Cards, UPI, Netbanking, Wallets.
8. Is payment secure?
Fully encrypted gateways.
9. Do you offer COD?
Available on select orders.
10. Can I use multiple coupons?
One per order.
11. How are shipping charges calculated?
Based on location and order value.
12. Do you offer free shipping?
Yes, above ₹2500.
13. What are delivery timelines?
3-7 days India-wide.
14. Do you ship internationally?
Not currently.
15. Can orders be delivered to P.O. boxes?
No.
16. I received the wrong item—what now?
Contact support within 48 hours.
17. Can I return/exchange my order?
Yes, within 7 days.
18. How to initiate a return/exchange?
Via ‘My Orders’ tab.
19. Are custom items returnable?
No.
20. How quickly are refunds issued?
5–7 business days.
Product & Fabric
21. What materials do you use?
Cotton, silk blends, crochet, etc.
22. Are fabrics sustainable?
Yes, selected pieces.
23. How do I care for my garment?
Follow instructions on product page.
24. Are product colors accurate?
Slight variance possible.
25. Are items handcrafted?
Many include handcrafted detailing.
26. Do you provide size measurements?
Yes, on product pages.
27. Do items run true to size?
Generally yes.
28. Styling oversized shirts?
Belted, layered, or tunic style.
29. Are accessories included?
Sold separately.
30. Do you restock popular items?
Often, yes.
Shipping & Delivery
31. Do you offer express shipping?
Yes.
32. Can I schedule a delivery?
Not yet.
33. What if I’m not home during delivery?
Reattempt or pickup option.
34. Which courier partners do you use?
Blue Dart, Delhivery, etc.
35. Do you ship on weekends?
No, Monday–Friday only.
36. Can I change my shipping address?
Before dispatch only.
37. Is the delivery insured?
Basic insurance included.
38. Can I return part of an order?
Yes.
39. Will I get SMS updates?
Yes, after dispatch.
40. Do you ship to corporate offices?
Yes.
Returns & Refunds
41. Return period?
7 days from delivery.
42. Any restocking fee?
No.
43. What items are non-returnable?
Custom, cosmetics, intimate wear.
44. What is ‘unworn condition’?
No stains, tags intact.
45. Who pays return shipping?
Buyer, unless fault is ours.
46. Exchange policy?
Return + reorder separately.
47. Refund method?
Original payment method.
48. What if refund is delayed?
Contact support.
49. Are sale items returnable?
Yes, if eligible.
50. Can I return gifted items?
Only if you have order ID.
Product Care & Styling
51. Are clothes pre-washed?
Yes.
52. Where are they made?
In India.
53. Are size customizations available?
Not currently.
54. What packaging is used?
Premium eco-friendly wrap.
55. How often are new drops?
Seasonal.
56. Is there a blog for style tips?
Yes.
57. Do you offer gift wrapping?
Yes, at checkout.
58. How to use promo codes?
Apply before payment.
59. Can I request swatches?
Not yet.
60. Do you offer lookbooks?
Yes, by request.
User Accounts & Policies
61. Do I need an account to shop?
No, but it’s recommended.
62. Can I save favorites?
Yes, in Wishlist.
63. Can I change my email/phone?
Yes, via account settings.
64. Are my details secure?
Yes, encrypted storage.
65. What if I forget my password?
Use ‘Forgot Password’ to reset.
66. How do I unsubscribe from emails?
Click the unsubscribe link.
67. Can I delete my account?
Yes, email support.
68. Do you collect cookies?
Yes, for UX enhancement.
69. How do you use my data?
For order, communication, marketing (optional).
70. Are emails promotional or transactional?
Both, with option to opt-out of promo.
Collaborations & Misc
71. Do you offer affiliate programs?
Yes.
72. How do I become an affiliate?
Apply via website.
73. Do you collaborate with influencers?
Yes, pitch via email.
74. Can I get bulk pricing?
Yes, contact support.
75. Do you offer wholesale?
Case-by-case basis.
76. Can I visit a studio or store?
Currently online-only.
77. Do you support sustainable practices?
Yes.
78. Do you donate returns?
Some are redirected to NGOs.
79. Do you support women-led artisans?
Yes, proudly.
80. Where is Fashion Thikana based?
Delhi NCR, India.
Order Issues & Support
81. Received a damaged product?
Send photos within 48 hrs.
82. Missing item in package?
Contact us immediately.
83. Refund less than paid?
Possibly due to shipping deductions.
84. Return not picked up?
Raise a support ticket.
85. How to contact customer care?
Via email or contact form.
86. Is there a customer support number?
Provided on contact page.
87. Do you offer live chat?
Coming soon.
88. Where’s my tracking link?
Sent via email/SMS.
89. How are refunds confirmed?
Via confirmation email.
90. Why was my order canceled?
Payment failure or stock issue.
Special Services
91. Can I get a personalized note?
Yes, add it at checkout.
92. Can I pre-order?
Available for limited launches.
93. Will items be restocked?
Yes, join waitlist.
94. Can I schedule delivery on a birthday?
Not yet.
95. Do you offer corporate gifting?
Yes, contact team.
96. Do you customize packaging for events?
Yes, for bulk.
97. Can I place COD for gifting?
Yes, ensure recipient is available.
98. How to cancel return request?
Email us quickly.
99. Do you repair damaged clothes?
Not currently.
100. Can I return without invoice?
Invoice or order ID is required.
